Duration:

4 h approx

Available on the following days

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Departure

Sunday to Thursday at 9:00 am, 11:00 am, 1:00 pm (subject to availability)

Included

-Introductory orientation (15 min)
-Activities with dolphins (40 minutes in the water)
-Lockers, showers, and bathrooms
-Buffet meal

Not Included

-Photographs and videos
-Pier tax (USD $10)
-Transportation from hotels located within the Moon Palace to the Tulum area.
* Participants (USD $10 p/p)
* Companions (USD 15 p/p)

Recommendations

-Biodegradable sunblock
-Extra cash for tips (optional), photographs, and souvenirs
-Towel
-Change of clothes

Regulations

-Infants aged 1 to 5 will participate in activities suitable for their height and weight
-Minors aged 6 to 12 pay the child rate
-Children aged 1 to 7, a/o with a 4 ft. height or below may participate in these activities accompanied by a paying adult; children over the age of 8, a/o taller than 4.5 ft. may participate in these activity on their own.
-In case that only one infant or child with a 4 ft. height or below, he/she will perform the activity with the accompanying adult.
-This activity is not suitable for women with more than 4 months of pregnancy
-Maximum capacity in the plataform: 15 persons
-Buffet hours: 11:00 am to 4:30 pm
-Children aged 6, and older, pay the transportation fee (children under the age of 6 pay no fee, but must travel on their parents´ lap)

Cancellation Policies

Full refund will apply in the following cases:


      1. When the service is canceled by the supplier.


      2. Due to illness, presenting a doctor's report.


      3. The Cancellation or date change is made prior to 11:00 am the day before the service.





No refunds will apply:


      1. If the client does not show on the date and time of service.